Heading to the Black Hills for a family vacation, our Yukon died on us shortly after we passed though Newell. It was close to closing time, but google sent us to Hwy7 and I am glad they did. Doug found a loaner that would seat a family of 6. We got the Yukon back to the shop, and Doug sent us on our way (we were supposed to meet a friend for dinner yet an hour away). The next day, after running all the diagnostics they could on the Yukon in the shop, and still not coming up with what caused it to die the day before, they took it out and drove it for almost an hour to see if they could get it to act up on the road. We were worried about issues showing up when we got into the steeper hills of SD. They found absolutely nothing wrong. So, after several hours in the shop, and the loaner vehicle which we drove quite a bit while waiting for the Yukon, the only charge Doug billed us for was $104 for a full diagnostic of the Yukon, plus topping off the gas in the loaner. When we got to Rapid City the next day, the same issue showed up. We had to tow the Yukon to a service shop in Rapid City. Doug (from Hwy 7) through text messages and calls, made sure that I should have the shop in Rapid City call him so he could fill them in on what all Hwy 7 had done. The problem turned out to be the fuel pump. It must have had a hiccup in Iowa, yet ran flawlessly later when Hwy 7 tried their best to pinpoint the problem. The fault was not with Hwy 7 in any way. Bottom line: Doug, & the whole Hwy 7 crew were very friendly, and accommodating to a stressed out family of 6. Doug followed up with frequent text messages to see how things were going. We felt like we got 5 star treatment for just travelers passing through. I would definitely use them again. Well done Doug crew! I hope we left you enough maple syrup d8- )
Adam I still feel so bad that we didn't get the problem solved for you and am still perplexed that we didn't get catch it with the extensive testing we did but automobiles can do strange things. We appreciate your kind words and taking the time to tell others of your experience. No matter passing through or a regular client our customers are the life blood of our business and help us to fulfill our purpose here at Hwy 7. Thank you again Adam, and my children and myself LOVE the syrup!
- Hwy 7 Service Center